At Lakeshore Cannabis Club, we are committed to providing a premium customer experience and quality products. If you experience a product issue related to quality, performance, or functionality, we want the opportunity to review the concern and help make it right.

All requests regarding potential product defects, failures, or quality concerns should be submitted within thirty (30) days of purchase.

Due to Illinois cannabis regulations, all cannabis sales are final. Once a product has left the dispensary, products may not be physically returned to the store.

If you believe a product may be defective or failed to perform as intended, please contact our team by email rather than by phone so we can properly document and review the issue.

To help us evaluate your request, please include:

• clear photos or video of the issue;

• photos of the original packaging;

• a copy or photo of your receipt; and

• a brief explanation describing the concern.

Examples may include:

• cracked or malfunctioning vape hardware;

• leaking cartridges;

• contaminated products;

• damaged packaging;

• excessively dry product;

• missing components.

Please note that subjective preferences related to smell, flavor profile, texture, or perceived potency may not qualify as a product defect or failure.

Once submitted, our team will review the information provided and work toward an appropriate resolution where applicable. Please allow up to 24 business hours for an initial response.

Contact Information

For all product support or make good requests, please contact:

Email: [email protected]
In Store: Ask to speak with a manager regarding your concern.

Our goal is to ensure every customer receives a fair, professional, and consistent resolution experience.